Accounts not upgrading to Family Premium, despite payment going through??

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Accounts not upgrading to Family Premium, despite payment going through??

Rice02
Casual Listener

Plan

Premium

Country

England

Device

(iPhone 8, iMac, iPhone 6s, Dell Laptop)

Operating System

(iOS 10, Windows 10,etc.)

 

My Question or Issue

Multiple problems:

1). Payment has been made for Family Premium but has not upgraded accounts, despite accounts receiving and confirming verification emails. 

- Stating that the invited account (after accepting invite) is not able to join family plan as the account holder didn't accept the invite?? Despite it saying on that person's account that they are part of a family plan, and it saying on the family premium purchaser's account that they have accepted the invite??

2). One account is not receiving an invite full-stop (*snip*), and is not able to register onto the Community as it can't receive emails from Spotify to verification emails.

1 Reply

Re: Accounts not upgrading to Family Premium, despite payment going through??

Moderator
Moderator

Hey @Rice02

 

We've already replied another post you created regarding this. Go check it out and keep us posted from there :)

 

All the best!

JemiModerator
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