Cannot invite family members!

[Rikketoft]

When i send the invite-email, People dont get it! What do i do wrong? I cheked for the right adress, and there's no problem there...

[osornios]

Hey @Rikketoft,

If you're the Family Admin, send by yourself the link generated through INVITE WITH LINK, instead of letting the system send the mail.

Let him accept the invite logged in with his own username in the app and in the website. He should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly. Not doing so may be the cause of him being left out.

Hope it helps. 🙂

[Gk78]

Where to see the invite link?

[osornios]

Hey @Gk78

Inviting by link os no longer supported. Send the invites to the emails they used to create their accounts. If they don't get it, try inviting them again from a different browser/incognito window.

If that doesn't help, the member you’re trying to invite should change the email on their Spotify account, and then try inviting them again, sending the request to this new email.

Hope it helps. 🙂