Double payment

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Double payment

Infinitka
Newbie

Firstly I tried to buy premium for student on my phone, but I cannot load a photo, so I had to do it on my computer. It was first time I "made a payment". 

Next I done it second time and then I send photo with letter from my university.

I checked my bank account and there was two payments. Will Spotify return one of them to me when they verify photo I send? 

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Re: Double payment

Moderator
Moderator

Hey @Infinitka.

 

Welcome to the Community!

 

If there's any charges on your statement showing as ‘pending’ or 'processing', this means your bank has put a temporary authorization on the funds, but no money has actually been taken. Once your student I.D is verified, the charge will go trough. If we're unable to verify, the money will reappear on your statement. This can take up to 48 hours, depending on your bank.

  

Thanks! Have a nice day :)

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