Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium for Family
Country
Norway
Device
PC
Operating System
Windows 10
My Question or Issue
I have had a Premium for Family subscription since around the time it was made available. I have 3 other family members connected to my family plan. But since I registered for the plan, the layout of the plan management has changed. So now I cannot see who else is in my family? They are still able to use Spotify, but when I click "Manage your family accounts" on my profile I only see myself. And I have the option to Invite. But I don't want to invite, I want to see who (which users/usernames) are connected to the plan now. Why are they not appearing?
Hey @GunnarM,
Sorry to hear this.
Members and plan details can be managed by the plan owner (the person who subscribed to the plan), from their account page.
If this isn’t working, does a quick sign out/in work? If that doesn’t help, try using another browser, incognito mode, and make sure to clear cache.
Let me know how you get on 😊
Can I get a screenshot of the error message or what’s showing up on your end? Please do hide any sensitive info when posting to the community.
Keep me posted 😊
Screenshot of screen after I have clicked GO on "Manage your family accounts" on my profile is here attached.
Thanks for the image 🙂
Could you try this using another device? Please do clear your cache, and use a good internet connection.
Keep me posted 😊
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…