Google Home Mini Promotion still trying to charge full price?

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Google Home Mini Promotion still trying to charge full price?

TheOnlyBirdy
Casual Listener

Plan

Premium Family

Country

 US 

My Question or Issue

 Hello:

Yesterday I recieved my email saying that my Google Home Mini was now available. When I follow the link, it brings me to the Google Store. Once I've selected the mini, and go into the checkout, it's still saying that I have to pay full price for the mini, with no apparent signs that the promo code has been applied.

 

I've looked up some of the other solutions on this website, but following the links provided, and trying to use incognito mode, both didn't work.

 

Thank you for your time.

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Accepted Solutions
Solution! 4 people liked this

Re: Google Home Mini Promotion still trying to charge full price?

Moderator
Moderator

Hey folks,

 

Thanks for posting about this on the Community and for your patience on the matter.

 

Spotify is aware of the issue regarding being charged full price for the Google Home Mini offer for Premium for Family subscribers, and the relevant team is currently working on a fix for it. We hope to have this resolved soon!

 

We will keep you posted on this as soon as we have more information.

 

Thanks again!

68 Replies
2 people liked this

Re: Google home Mini not free (Family premium)

swiftymusic
Regular

Same problem for me. No discount applied. Can we please get some help for this issue?

Re: Google home Mini not free (Family premium)

Rock Star 13
Rock Star 13

@swiftymusic@Cryosin89@Kybassplayer.

 

Thanks for the reports! In this case, I'd recommend contacting Spotify customer support as they can help you out further. You can check this out here.

 

Have a nice day :) 

Billy-JRock Star 13
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Note: I'm not a Spotify employee.
3 people liked this

Google Home Mini - Not Free?

Chevycobb
Casual Listener

Plan

Family Premium

Country

 USA

 

 

My Question or Issue

When I tried to redeem my home mini for having  afamily plan, Google STILL charged me the full price so I had to cancel the order.  I used the link in my email and also went through the spotify website and it still tried to charge me for it.  I switch to the family plan so I could use this offer.  How can I redeem this?

Re: Google Home Mini - Not Free?

Rock Star 13
Rock Star 13

Hey @Chevycobb, and welcome to the community.

Hope you're doing great! 

 

Can you send me a screenshot of what happens when you try to redeem this offer? 

Let me know how this goes :) 

Billy-JRock Star 13
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
3 people liked this

Re: Google Home Mini Promotion still trying to charge full price?

TheOnlyBirdy
Casual Listener

I'd also like to add that in a small popup box at the bottom of the google store, it says something along the lines of "your promo code has been added, see the discount in the check out". With nothing coming of it, just a ~$49 pricetag.

1 person liked this

Re: Google Home Mini Promotion still trying to charge full price?

bgorse
Casual Listener

I am having the exact same problem, fill me in on fix as well please

Re: Google Home Mini Promotion still trying to charge full price?

Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us about this. We're here to help :)

 

Could you make sure you have followed the following steps:

  1. Log in to http://www.spotify.com/googlehome/redeem
  2. Select the colour of the device
  3. Click Buy?

Let us know how it goes! We'll be right here in case you have any further questions or queries.

Re: Google Home Mini Promotion still trying to charge full price?

bgorse
Casual Listener

Hi there, yes I am using those steps and still having the same issue. 




2 people liked this

Re: Google Home Mini - Not Free?

Chevycobb
Casual Listener

Sure.  It allows me to choose a color and even says promo has been applied but it hasnt on the checkout screen and still tries to charge me.

Googlemini.JPG
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