Google Home Mini Promotion still trying to charge full price?

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Re: Google Home Mini Promotion still trying to charge full price?

Jamesflusa
Casual Listener

I'm also running into the same problem. I clicked the link in the email. I pick the mini color. I check out but still see the $49 + tax amount. I checked and I am registered. In the URL it even has the discount code.

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Re: Google Home Mini Promotion still trying to charge full price?

bgorse
Casual Listener
Good luck getting any help from spotify support on this, have chatted several times after they said it’s been escalated but never getting back to me within the time frame they said they would.

Re: Google Home Mini Promotion still trying to charge full price?

Jamesflusa
Casual Listener
  • Spotify family master username they're attempting with
    [snip - removed by moderator]
  • Google login email address 
  • [snip - removed by moderator]
  • Google checkout URL?
    [snip - removed by moderator]

Re: Google Home Mini Promotion still trying to charge full price?

nefitty
Casual Listener

Hi, I'm experiencing the same issue. I called Google and they asked me to reach out to Spotify.

 

Pls sir mi familia we need the mini pls i will message u with my email tank u

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Re: Google Home Mini Promotion still trying to charge full price?

Moderator
Moderator

Hey folks, 

 

This is best handled by our support staff who will be able to take a closer look. Please reach out to them here.

 

All the best!

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Re: Google Home Mini Promotion still trying to charge full price?

anton4242
Casual Listener

Quick update since I am having a similar issue with my order. I did connect with Spotify support and spend probably an hour with them. The support dude was very nice:) and helpful but they did not get back to me.

Since I am a software engineer here is my 5 cents on this issue. This may help people around to understand the issue with canceled orders.

1. Spotify has a single google promotion code locked for every user.

2. This code activates when we visit this URL http://www.spotify.com/googlehome/redeem

3. This code then applied at the Google Store Checkout page.

4. When Google received the order this promo code marked as used by Google so you can not order 100 Home Mini with a single promo code:)

5. It does not matter how many times you will open URL at step 2. The Spotify will still send the same used promo code to Google Store. That is why we got a full price at the checkout page.

6. Spotify can not check which order was canceled by Google automatically and that's where we stuck:)

 

Re: Google Home Mini Promotion still trying to charge full price?

resetreflectt
Regular

Anyone get an update on this? Also getting the same thing. I get to checkout, and it claims its applied the promotion, but it hasn't. Still seeing $49 as my total.

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Re: Google Home Mini Promotion still trying to charge full price?

bgorse
Casual Listener

The support chat really is a waste of time, they offered to escalate to a special team which never responds in the time frame they set, this is on multiple occasions. I am very familiar with customer support industry and messaging support as well and their team frankly is a disappointment and the main reason I am no longer a Spotify customer. 

Re: Google Home Mini Promotion still trying to charge full price?

swiftymusic
Regular

I've gone back and forth with support at least 5 times on this issue. They are prompt in responding to me but clealy have no clue as to how to resolve the issue.  I did just forward them the post here about the promo code having already been registered and that causing Google's backend to mark the promo as having already been used.

 

I'll keep you posted on what I hear back.

Re: Google Home Mini Promotion still trying to charge full price?

swiftymusic
Regular

I would suggest pushing support to issue new promo codes to us. If enough of us do it they may get approval to do so. 

 

To start a case all you need to do is send an email to support@spotify.com

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