Google Home Mini Promotion still trying to charge full price?

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Re: Google Home Mini Promotion still trying to charge full price?

swiftymusic
Regular

I just asked them to please issue me a new promo code as a test to see if that resolves the issue.  Who wants to bet they won't follow through?  Snigger.....

Re: Google Home Mini Promotion still trying to charge full price?

swiftymusic
Regular

Spotify support appears to be completely helpless to resolve this issue. The process is broken, hundreds of people do not see the discount in their Google cart, and Spotify support has been helpless to fix it in several weeks. Here is what I receive today after going back and forth 6 times.

 

"Thanks for getting back to us. We can confirm that your case has been escalated to the highest tier in Customer Support, all communication within this email thread will be from the Executive team from now on.
Currently, we don't offer telephone support. However, we're more than happy to help you via email.
We understand how frustrating this situation can be and we apologize about the delay this is taking and the inconvenience caused. We can confirm that the relevant teams are looking into this and we will let you know as soon as we have an update.
In the meantime, do let us know if you have any other questions.
Take care, 
Andrey
Executive Team - Spotify Customer Support"

Solution! 4 people liked this

Re: Google Home Mini Promotion still trying to charge full price?

Moderator
Moderator

Hey folks,

 

Thanks for posting about this on the Community and for your patience on the matter.

 

Spotify is aware of the issue regarding being charged full price for the Google Home Mini offer for Premium for Family subscribers, and the relevant team is currently working on a fix for it. We hope to have this resolved soon!

 

We will keep you posted on this as soon as we have more information.

 

Thanks again!

2 people liked this

Re: Google Home Mini - Not Free?

kkhoskins
Casual Listener

I have gone through every suggestion and link provided and none of them work.  I get the same windows to choose the color and when I check out.  I am still being charged the full price at check-out.  Is there something else we can do?  Can a different promo code be provided?

3 people liked this

Re: Google Home Mini Promotion still trying to charge full price?

Tomek0419
Newbie

Thank you . Please let us know. I know this is still being worked on but I never received any follow up after my 2 hour conversation with Spotify and google support last week. I’m glad I found this site though. Hope you guys can get it resolved in time for the holidays.

4 people liked this

Re: Google Home Mini Promotion still trying to charge full price?

Yikoom
Newbie

I am having the exact same issue. This thread doesnt seem to solve the issue. Have you found anything else out?

 

2 people liked this

Re: Google Home Mini Promotion still trying to charge full price?

danieljluebke
Newbie

I am also having this issue... I would LOVE a Google Home Mini. How do I make sure I can take advantage of this offer when it goes live again? 

7 people liked this

Re: Google Home Mini Promotion still trying to charge full price?

JB1979
Casual Listener

It says your issue was solved but I still have not heard from spotify. I signed up for a family plan and was told I was going to get a google home mini. I did buy the google home mini for free successfully then google canceled my order. Now if I go in and try to buy it through the email again it wants to charge full price. This problem is not solved. I have waited over a week for spotify to figure this out. I want my home mini or I will cancel this service. 

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Re: Google Home Mini Promotion still trying to charge full price?

resetreflectt
Regular

Just tried again and it's still happening. I also tried manually entering the code that's actually in the URL and it tells me it's already been used, so the issue is definitely Google mistaking the code as being used already. The promo ends soon and if it's not fixed, then I really hope we get some sort of compensation.

3 people liked this

Re: Google Home Mini Promotion still trying to charge full price?

Sngal
Newbie

Will a new promo code be provided or how is this issue going to be resolved?

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