Google Home Mini Promotion still trying to charge full price?

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Re: Google Home Mini Promotion still trying to charge full price?

jpatches7
Casual Listener

I already ordered this, then got another e-mail telling me it was available and now it won't work.  I did this the same day as 2 of my co-workers and they both have theirs already.  I'm not sure why mine was cancelled, but I really want it.  Hopefully it gets fixed soon. Thanks!

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Re: Google Home Mini Promotion still trying to charge full price?

mvshreve90
Casual Listener

I am having the same issue. It wants to charge me a total of $52.43 at checkout. I have had the Family Plan since June. 

 

Is there a promo code we can manually enter or something? I've tried logging in from 2 different devices, removing it from my cart and adding it again, following the link from the email as well as links from other posts, and nothing has worked. 

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Re: Google Home Mini Promotion still trying to charge full price?

mvshreve90
Casual Listener

After my inital post on here, I contacted Spotify support. They had me try doing it in an icognito tab and it still did not work. They then just told me to watch this board to see if they find a solution.

Re: Google Home Mini Promotion still trying to charge full price?

lordravne
Newbie

I ran into the same problem. I went ahead and "bought" it but it still charged me. I then cancelled the order. I think this burned my ticket for the free home mini.

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Re: Google Home Mini Promotion still trying to charge full price?

jpatches7
Casual Listener

I just chated with someone who said they are aware of the issue and are working on it.  I asked if they would let us know when it was fixed and Kenneth A. said, Yup! Someone from our team will get back to you at the email address associated with your account when we have an update.

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Re: Google Home Mini Promotion still trying to charge full price?

jrayers1
Newbie

It's still trying to charge me full price also, and has been for weeks even after contacting support.

 

What makes this doubly insulting is that TONS of people are apparently getting these no problem by signing up for new accounts, getting the home mini offer, then cancelling (see article + comments:  https://www.androidauthority.com/google-home-mini-spotify-trial-930940 ).  

 

How about taking care of your existing family plan customers first Spotify?  I think I have been a subscriber of this plan since May 2015 at least!

 

(meant to add: it is also awesome that this thread is marked SOLVED)

Re: Google Home Mini Promotion still trying to charge full price?

lemel
Casual Listener

I have been a premium subscriber for two years now. This promotion finally convinced me to upgrade. I got the link for the Google Home Mini. The instructions said the discount would be applied at checkout. Instead it charged me full price. How do I get a refund? Is the discount free months of service? I feel cheated.

Re: Google Home Mini Promotion still trying to charge full price?

Moderator
Moderator

Hey guys,

 

We really appreicate your patience on this matter. 


The tech folks are still working on this one, so bear with us while they work on a fix for it!

 

While we still haven't found a solution to this, we did mark the relevant response as a solution purely so that users who visit this thread can stay easily updated on the status of the issue.

 

We will keep you posted here as soon as we get another update!

 

Thanks again :)

 

Re: Google Home Mini Promotion still trying to charge full price?

IUPSKINS
Newbie

I am also having this issue.  Do I need to log a ticket somewhere to be on record for noting being able to get the promotion?

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Re: Google Home Mini Promotion still trying to charge full price?

JB1979
Casual Listener

So spotify says google needs to fix it and google says spotify needs to fix it. Since it was spotify's promotion I would think they would figure out google is cancelling there customers order and get it fixed. Sick of the run around. I will be canceling my service and because of the hassle I would like my 99 cents refunded back to me. I feel like I got worked by spotify and I wasted a lot of my valuable time.

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