Google Home Mini Promotion still trying to charge full price?

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Re: Google Home Mini Reward Still Asking For Credit Card Info

Chevycobb
Music Fan

Spotify is responsible for the promotion and should be held accountable, not Google.

 

When I tried to contact them, they said they could see my code was attempted to be applied, but it still charges so codes are broken for many.  They need to fix the codes or issue new ones.  Unfortunately they just offer the same canned responses.  

 

Spotify doesn't care...

Re: Google Home Mini Reward Still Asking For Credit Card Info

Lurome05
Music Fan
Totally agree, Spotify doesn't care at all, I received an email saying that
they were really looking forward to help me sort it out with the promo
code... 48hrs later... Credit card charged for 52.43$! And no code no promo
no anything... This is by far the worst customer service I have experienced
in my whole life.
Is unaceptable that they don't have a contact number.

Re: Google Home Mini Reward Still Asking For Credit Card Info

EFDisaster
Regular

NOOOOOOO!!!!

That's what happened on my second attempt. The code was there, showing as a promo code and a $0 total, but it asked for a card and then it auto-canceled on submit. CALL GOOGLE before you submit the order and ask them to walk you through checking out correctly while the code is still applied!

 

(I'm sure it's too late, but it's sad to see the same thing that happened to me is happening again)

1 person liked this

Re: Google Home Mini Reward Still Asking For Credit Card Info

gvj1903
Newbie

I got email from spotify that google home mini is available. On clicking the link I get redirected to Google store page and it shows 29.99 and delivery charges 9.99 as amount to pay. Can somebody help here how to order the google home as promised by spotify for this offer.

Re: Google Home Mini Promotion still trying to charge full price?

cleverdesigner
Newbie

I'm not complaining about free things, however, it's really weird that I've been waiting since November (since I got the email). A solution is not a "We're working on it" statement. Updates would help. 

Re: Google Home Mini Promotion still trying to charge full price?

Veronica80
Casual Listener

Same problem. Was told my issue was “escalated” but seeing that this has been an issue for WEEKS makes me realize this just isn’t going to get fixed. Really crappy Spotify. And why is this problem marked as solved?

1 person liked this

Re: Google Home Mini Promotion still trying to charge full price?

ryan780
Casual Listener

Any update on this?  Seems that there are a lot of us out here that would appreciate some type of update.  Doesn't seem too complicated to me since other people are redeeming the offer right now.  So, the link works for some.  Do you just not care about the rest of us?

Re: Google Home Mini Promotion still trying to charge full price?

Lurome05
Music Fan
The short answer is no they don't care about you, me or anyone else...
0.99$ charged 100 thousand times... is enough for them... besides if you
really want the minis go to ebay or something else they have many 5 or 6$
coupons for a mini. Ebay have way better services than spotify or google
plus money back guarantee. Please do always a check on seller and
conditios.

Re: Google Home Mini Promotion still trying to charge full price?

pabstblue24
Casual Listener

@peter - Any updates on this?  My link now is not even working.

2 people liked this

Re: Google Home Mini Promotion still trying to charge full price?

smailaj
Regular

If you want spotify to respond super quick tweet @spotifycares

its super public and hopefully will get other people having this issue on board. I have since solved this issue myself without spotifiys help but an acknowledgement that this was wrong would help a lot of frustration 

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