Google Home Mini Redemption Not Working

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Re: Google Home Mini Redemption Not Working

Eddiegws
Music Fan

Did the new link they sent you work?

Re: Google Home Mini Redemption Not Working

Phany06
Casual Listener

Yes it did! I could finish my order and got tacking number  and everything!

Re: Google Home Mini Redemption Not Working

Eddiegws
Music Fan

Oh wow - do you have a help desk email address you could share?

Re: Google Home Mini Redemption Not Working

Phany06
Casual Listener

You're going to lough, but I did all this ;

1. Log in to spotify in browser 

 2. https://support.spotify.com

3. Go all the way down and click "Contact Spotify"

4. Then select the "write option" 

5. select "technical issues" option

6. I explained my issued and start chat.

 They will send you an email with a case number. Within minutes they give me a resolution. hope it works for you.

 

Screenshot_20181112-140738_Samsung Internet.jpg
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Re: Google Home Mini Redemption Not Working

Eddiegws
Music Fan

Thank you I'll try now!

Re: Google Home Mini Redemption Not Working

josephryan7
Casual Listener

I had the same problem and chatted with Spotify Support. I was told that the link had been shared and was allowing people (non-subscribers) to redeem. Is this offer coming back? 

Re: Google Home Mini Redemption Not Working

Moderator
Moderator

Hey @Eddiegws.

 

Just wanted to check in and see whether you were able to resolve the issue.

For anyone who is still experiencing the issue regarding being charged for the Google Home Mini, could you make sure you have followed the following steps:

  1. Log in to http://www.spotify.com/googlehome/redeem
  2. Select the colour of the device
  3. Click Buy?

Keep us posted!

PeterModerator
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Re: Google Home Mini Redemption Not Working

Eddiegws
Music Fan
No, still not working for me. And I chatted with Spotify, they couldn't
figure it out, they said they'd get back to me with a solution, so far they
have not.
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Re: Google Home Mini Redemption Not Working

Moderator
Moderator

Hey @Eddiegws.

 

Thanks for getting back to us :)

 

Could you get in touch with our Customer Support team again via this link? This seems to be an ongoing issue which requires further troubleshooting, which they will be able to help you with.

Do keep us posted and let us know how it goes!

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers

Re: Google Home Mini Redemption Not Working

Eddiegws
Music Fan

Still not working.

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