Google home Mini not free (Family premium)

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Google home Mini not free (Family premium)

Cryosin89
Casual Listener

I recently purchased the Family premium due to the google home mini deal. I received confimartion that my google home mini was reserved. When I click the link to obtain the google home mini, the google store still wants to charge me for the device. I talked to google and they said I had ot speak to Spotify. As there is no direct support I have come here. What am I doing wrong?

 

Also when I click to redeem the offer on spotify's website I get this: "Thank you so much!
You've already successfully registered your interest in this offer"

6 Replies
1 person liked this

Re: Google home Mini not free (Family premium)

Rock Star 14
Rock Star 14

Hey @Cryosin89, and welcome to the community.

Hope you're doing great! 

 

I understand your frustration. Could you send me a screenshot of the message telling you that you still have to pay a certain amount? Please make sure to hide sensitive info when posting to the community.

 

Let me know how you get on :) 

Billy-JRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 person liked this

Re: Google home Mini not free (Family premium)

Cryosin89
Casual Listener
Well I just went to get that screenshot and it applied the discount. I
don't know why it took so long. But I just ordered it thank you for your
help

Re: Google home Mini not free (Family premium)

Rock Star 14
Rock Star 14

Hey again.

I'm so glad to hear things are working again. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day :)

Billy-JRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
2 people liked this

Re: Google home Mini not free (Family premium)

Kybassplayer
Newbie

I am having this same issue. I upgraded to the family plan and I got an email saying my device was ready, but when I go to checkout, there is do discount applied and says I owe 49. Can someone help?

Re: Google home Mini not free (Family premium)

MomOfMonsterz
Newbie

I am experiencing the same issue. What steps do I need to take to correct this?

Re: Google home Mini not free (Family premium)

Cryosin89
Casual Listener
Just wait. That's what I did and it eventually worked for me.
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