Had set up student discount yet got charged full price.

Reply
Highlighted

Had set up student discount yet got charged full price.

xfek8f-_y3srg
Newbie

I just verified myself as being a student and it said the discount would be valid, I started a subscription and got charged the full 9.99 for it. Could it be possible for someone to change it to student and also refund me the difference? Cheers.

Plan

Premium

Country

 Uk

Device

(DO+)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

1 Reply

Re: Had set up student discount yet got charged full price.

Moderator
Moderator

Hey there @xfek8f-_y3srg,

 

Thanks for posting and welcome to the Community!

 

First, we'd recommend making sure to head here to apply the discounted rate to your account, if you haven't done so already. Keep in mind that if you were already on Premium when doing so, the discounted rate should kick in on your next billing date.

 

On another note, if you'd like a refund, we'd recommend checking this support side article for more info. 

 

Let us know how you get on :)

SUGGESTED POSTS