Invitation fail

[Momily]

My sister invited me with the premium for family but I just dont receive the mail.

we tried it several times but it still doesnt work.

can someone help me plz

[JulianA_Bogota]

Hey @Momily! Thanks for writing.

Have you tried sending a new invitation through an incognito window on a desktop PC? Once that's done, check all the folders in your email, including the spam and trash ones. Also, try to double-check the email address registered in your account from this link.

In case you're still having issues after this, our customer support team will be glad to help you out with this one. You can get in touch with them via email, Twitter or Facebook. They'll reply to your message as soon as possible.

Hope this helps. Have an amazing day 🙂

[os_karr]

Hola, pague el plan familiar pero a uno de mis familiares les aparece que ya es parte de la familia y que su cuenta es premium pero al intentar cambiar canciones o retroceder alguna cancion le pide que pague la cuenta premium.