Lost my Spotify Family because I didn't see a mail

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Lost my Spotify Family because I didn't see a mail

Julie94
Newbie

 

Hello,

 

I didn't see a mail form Spotify who ask me to confirm the adress of my Spotify Family last week. Now, the took me out off the family and I can't use Spotify Premium anymore.

What can I do to find back my account premium? I totally can confirm the adress, I just wasn't checking my mail and now I'm blocked... I pay for the Family account so I don't want to create an other ! 

 

Thank you for your help ! 

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Re: Lost my Spotify Family because I didn't see a mail

Moderator
Moderator

Hey @Julie94.

 

Thanks for getting in touch with the Community!

 

In this case, it's better if you turn to our support team who will be able to have a closer look. You can find them here :)

 

Have a great day!

Daisy Moderator
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