My family can't join my Family Plan

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My family can't join my Family Plan

larissalira
Newbie

Plan

Family Premium

Country

 Brazil

Device

Motorola

Operating System

Windows 10

 

My Question or Issue

 I started a Family plan at 2018/11/13 and sent invite to my relatives, but today they are not included in my plan anymore. 

I realized that I received an email (at my spam) telling that my parents has to confirm their address, today (2018/12/13) they told me the plan is not Family Premium anymore, so I tried invite them to my plan again but it shows an error.

The payment was already discounted on my credit card, but now I'm alone in Family Plan. 

What should I do to put them again in my Family Plan? 

 

PS.: Sorry the English mistakes...

 

This is the error that appear when my relatives try to accept the invite:

errorspotify.png

1 ACCEPTED SOLUTION

Accepted Solutions
Solution! 1 person liked this

Re: My family can't join my Family Plan

Moderator
Moderator

Hey @larissalira, help's here. 

 

If your parents are eligible for being part of the same Family plan, and live in the same household, we suggest that you get in touch with our support staff who will be able to take a closer look. You can find them here

 

Hope that helps!

 

 

JemiModerator
Help others find this answer and click "Accept as Solution".
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"Use the force, Harry" - Gandalf
1 Reply
Solution! 1 person liked this

Re: My family can't join my Family Plan

Moderator
Moderator

Hey @larissalira, help's here. 

 

If your parents are eligible for being part of the same Family plan, and live in the same household, we suggest that you get in touch with our support staff who will be able to take a closer look. You can find them here

 

Hope that helps!

 

 

JemiModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Use the force, Harry" - Gandalf
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