Premium Family account problems

[Xtian1911]

My cousin is listed in my family as active but when opening her spotify account its says shes free. We already reinstalled the app 3 times and logged in and out multiple times. I have also removed and invited her back 2 times.

Can someone please help us? She's still free even its active in my list

[ZullyB]

Hey @Xtian1911, welcome to the Spotify Community!

In this case, we recommend you to reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.