Re: Premium for family... invite issues

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Re: Premium for family... invite issues

strickleedj
Newbie

Hi there,

 

I am having the same issue. I have paid for a Family Premium subscription but there is no "2. Click Premium for Family in the menu on the left." as the instructions indicated in the support page for Invite A Member.

 

I have attached multiple screenshots to show the non-existent menu option and other screens where community members have suggested I look to find the invite option.

 

I have logged into my Spotify account in IE and Chrome, both updated to the latest versions with no luck. I have tried to view the menu on my mobile browser on my Android device (Samsung S8 Active) to no avail either.

 

I'd appreciate any help in getting this resolved, thank you!

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Re: Premium for family... invite issues

Moderator
Moderator

Hey there @strickleedj,

 

Thanks for posting and welcome to the Community!

 

From what we can see from your screenshots, you've joined this Premium for Family plan as a member. Since only the owner of a plan can invite or remove plan members (the person who subscribed to the plan), it would explain why you're having troubles inviting other members.

 

In this case, we'd recommend asking your plan's owner to invite the family member by following the steps here.

 

Hope this helps clarify things :) 

KaterinaModerator
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