Spotify Family - mail non arriving

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Spotify Family - mail non arriving

Alexx75
Casual Listener

Plan

Premium Family

Country

 Italy

Device

iPhone XS

Operating System

Last iOS available

 

My Question or Issue

Hello Community!

 

I have Spotify Family regularly from more than one year and in the past my wife was a member. Since we changed our iPhones (from 6S to XS) last month she cant join any more the Family.
I keep sending mails (doublechecked the email adress) tryed disconnecting all devices and starting from zero.... nothing... 
I followed all the instructions in Support page but the mail to my wife is still not arriving.
Paying for a Family plan without a family to invite is starting to bother me :(((
Please help!!!
3 Replies

Re: Spotify Family - mail non arriving

Moderator
Moderator

Hey @Alexx75.

 

Thanks for getting in touch!

 

You mention that your wife has a new phone. If she was already in the family plan, she won't need to be re-added again. She'll just need to log into her Premium account on her new phone. If she's having troubles with logging in, give her this page which will help her to regain access to her Premium account.

 

If for some reason your wife has been removed from the family plan, try to issue a new invitation via an incognito browsing session.

 

Hope that does the trick. Let us know if you have further questions.

 

Have a nice day.

1 person liked this

Re: Spotify Family - mail non arriving

Alexx75
Casual Listener
Hi Guido,
i've managed to solve the problem with Spotify's chat assistance.
Since the mail problem was remaining (and loggin in with premium account
didnt give any results...) the assistance gave me a direct link to activate
the family user in my premium account.

Thanx for you reply.
Bye

Re: Spotify Family - mail non arriving

Moderator
Moderator

Hey there @Alexx75,

 

Thanks for keeping us in the loop.

 

We're glad to hear everything is now working as it should :)

 

If you'd like more info regarding what other troubleshooting steps you can try, you can always check out this Spotify Answer.

 

Have a lovely day!

KaterinaModerator
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