family plan BIG FAIL

[GREHEX]

We had premium along 1 year ago. But 2 of 3 users had being delete from my family pack. I can't add the 2 other accounts even after answer the full request, on the link said that we ain't live at the same place. But we do, please help.

[OptimuzKrice]

Hey @GREHEX, welcome to the community!

That doesn't sound good!, you should try doing this:

• Go to the email of the deleted accounts
• Find a email from Spotify (when the member joins)
• Follow the steps to confirm the address

If that doesn't work, don't worry! you can get in touch with the spotify support team by using the online contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/?contact or by tweeting @SpotifyCares on twitter.

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

Hope it works!