moving countries with family plan

[cosmic_cowboy]

My husband and I were both living in Brazi and on the same family pla - everything was working. Now we moved to the US and changed our adresses to the US (same adress for both of us) as well as the bank account information. 

Since then the family plan doesnt work for me and every attempt ends in the "oops something went wrong" message. 

Both of us are logging into spotify with facebook but also there we have updated all our infos 

please help me 

[Maxim]

Hey @cosmic_cowboy,

Unfortunately, it’s not possible to change the address registered on an existing Premium for Family plan.

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account. Don’t forget to cancel the plan on your old account 🙂