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The Spotify Stars Program: Celebrating Values Week!

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Ödediğim ücret provizyonda kaldı

Ödediğim ücret provizyonda kaldı

Öğrenci indirimi için başvurduğumda gönderdiğim belge türü kabul edilmedi fakat ödediğim ücret provizyonda kaldı. Bugün gerekli belgeyi gönderdim premium üyeliğim başladı fakat önceden kartımdan çekilen ve provizyonda kalan ücretin bana iadesi yapılmadı. 

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Hey @alaracelikten, welcome to the Spotify Community!


We hope you don't mind that we reply in English. If you want, you can get Turkish support via email with this contact form.

 

You can check in your receipts page here if the charge you mention was successfully applied to your account. If it wasn't, the funds should go back to your card automatically. It can take a week for the funds to be back in your card but this time depends on your bank. We suggest to contact them directly in case you want more info about the state of the transaction.

 

Let us know if you have questions. Have a great day!

JulianModerator
 
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