18app: error in payment

[lolloo33]

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I made a payment through the cultural bonus in Italy, but in the email of the account on which I paid the money there was an error, in fact the e-mail was the same as my account but with a final part different, (the one after the point). Is there a way to recover the money spent on that account that does not exist?

[Peter]

Hey @lolloo33.

Thanks for reaching out on the Community about this 🙂

Just so you know, I've renamed the thread so that it's easier for other users facing the same problem to find this thread.

I presume you are talking about the 18app cultural bonus in Italy, right?

If so, I suggest you get in touch with our Customer Support team here, who can support you in Italian and who have a lot of experience with 18app cases such as yours. They will also be able to take a look at your account and see what's going on in more detail.

Let us know how it goes!