Accept invitation - submit button greyed out

[SierraTango]

None of the below information is required.

Plan

Premium for family

Country

 Canada

Device

LG k4

Operating System

Android 6.0.1

My Question or Issue

I'm trying to accept the invitation to join the family account for my child on their device. All the fields (name, address, etc.) are filled in, but I can't 'submit' because the 'submit' button remains greyed out. Any suggestions appreciated!

[Billy-J · Accepted solution]

Hey @SierraTango, and welcome to the community.

Hope you're doing great! 

I'm sorry to hear this. Can you try to invite them using a different browser or incognito mode? Also, make sure that your internet connection is strong.

If that doesn't help, please send me a screenshot of what you see before requesting the invite.

[SierraTango]

Billy thanks the browser change worked like a charm, I took it to desktop chrome instead of mobile and had no issues.

[Billy-J]

Hey again @SierraTango! 

I'm so glad to hear things are working again. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day 🙂