Announcements

Accidently change family to personal premium

Reply
Highlighted

Accidently change family to personal premium

Casual Listener

I subscribe to a family plan for 2 month but I'm running out of money on my card, and when I charge it, spotify automatically change my plan to a premium and I overlooked that. Is there way to revert this and subscribe again or maybe upgrade personal to family?

 

Plan

Premium/Family

Country

Ukraine

 

3 Replies
Highlighted

Re: Accidently change family to personal premium

Rock Star 24
Rock Star 24

Hey @teheidoma ,

 

Thanks for reaching out.

 

You can try upgrading to Premium Family at https://spotify.com/family.

 

Let me know how it goes 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Accidently change family to personal premium

Casual Listener

Thanks, @Maxim.

For some reason that's not eligible for me.

Screenshot_2020-09-16-12-41-19-445_com.android.chrome.jpg
Highlighted

Re: Accidently change family to personal premium

Rock Star 24
Rock Star 24

Hey @teheidoma ,

 

Thanks for letting me know.

 

I'd recommend giving it a try using an incognito window just to make sure that this isn't caused by any cache issues. You should also try it in another browser.

 

Let me know how it goes 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS