I just upgraded my account to spotify premium duo so my mom could start listening to her music. She has never had a spotify account before, so once I changed my premium account to premium duo, I created a spotify account for her.
Before I created an account for my mom, I used the link that was provided by spotify for the duo account in order for the other account (my mom) to have premium. By using this link I also created my mom's account using her email address. Her account is linked to my account and on the spotify premium duo tab on my account, I see her account.
THE PROBLEM IS, her account is not premium. I'm not sure how this is possible, but please let me know how I can make her account premium even though it is part of my spotify premium duo account? Mind you, I changed my account to Duo an hour ago, so maybe it takes a bit for it to register?
Thanks in advance for the help!
My device is iphone 11, my mom's is iphone 6