Account Invite gives other username

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Account Invite gives other username

KISLEV22
Newbie

Plan

Spotify Family

Country

 Philippines

Device

Mate 20 Pro

Operating System

Android 9

 

My Question or Issue

 I am sending invite to my sister and brother but they cannot accept it and upon trying to enter information the account it tries to join tell its my brother's account which is not. Supposedly the account should be under my name but when my sister tried to accept it tells its my brothers account for some reason.! Tried it on different devices but still the same shows up. Here's the screenshot we're getting disappointed about this family plan! Can somebody help me?! 

Screenshot_20181106_104349_com.UCMobile.intl.jpg

 

 

1 Reply

Re: Account Invite gives other username

Moderator
Moderator

Hey there @KISLEV22,

 

Thanks for posting and welcome to the community.

 

The Premium for Family invite email includes the name provided when the plan was initially set up. If you've entered incorrectly the name upon starting the plan by entering your brother's name instead, no worries! This should only be visible in the invites sent to your family members and shouldn't affect how the plan works. 

 

To avoid confusion in the meanwhile, you can let your family members know.

 

Hope this helps!

KaterinaModerator
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