When I invite a new family member and I click the link in the email. Spotify's reaction is Incorrect username or password. I tried 3 new login mails. But nothing works. Anyone a suggestion?
Plan
Premium
Country
Netherlands
Device
iPhone SE
Operating System
(iOS 12.1)
My Question or Issue
Login does not work
Hey there @user-removed,
Thanks for posting and welcome to the Community!
Just to confirm, are you trying to invite your family members to your plan?
If so, first keep in mind that each family member needs to have their own Spotify account. To invite them to your plan, you'll need to follow the steps below:
If you're having troubles logging in to your account, you can follow the steps here.
On another note, your family members will need to follow the steps below, logged in to their own accounts. If they're accepting your invite from the same device you've sent them the invitation, make sure to log out of your Spotify account first. Alternatively, each can open an incognito or private window in your browser and follow the steps to accept the invitation.
To join a Premium for Family plan:
Let us know how you get on :)
hello
when i go to the profile page there's no link to a page where i can invite my family members.
Hey @cinquesettembre.
Thanks for getting in touch!
If you would like to invite family members, be sure to log in with the administrators account. Only from this account can you invite family members. If you are not sure which account subscribed, check the email we send out at the beginning of a subscription as it will contain the username that was used. Try a different web-browser if it's still not working.
Should work. Let us know if you have further questions.
Have a nice day.