Adding my wife - but she can't change her country?

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Adding my wife - but she can't change her country?

gra2001
Casual Listener

My wife and I live in Turkey. I just switched my Premium plan to a family plan to add my wife. We are both American. My account is an "American" account insofar as I use my US debit card as my payment source. I am trying to add my wife, but her country seems to be stuck as Turkey, which is a problem, since we need to reside at the same address (the relevant address is in the US, given my payment). How can she change her country setting to USA? She has not added any payment information before. She just had a free account. Thanks for any help. 

 

 

3 Replies

Re: Adding my wife - but she can't change her country?

Rock Star 24
Rock Star 24

Hey @gra2001,


Thanks for coming to the Community.

 

In order to be able to successfully get your wife onto your Premium for Family plan, you'll need to change your account's country setting to Turkey, as that's the country you're currently in, and that's the country your wife's account is set to.

 

It's not possible for your wife to change her account's country setting to the US because the setting can only be changed to the country of current residence. :)

 

You can learn how to get your account's country setting changed here.

 

Hope this helps!

 

MaximRock Star 24
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Re: Adding my wife - but she can't change her country?

gra2001
Casual Listener
Hi Maxim, thanks for the response!

However, my payment method is my US debit card. So I cannot change my
country to Turkey. (And I do not have a Turkish account I can use as my
payment method.)
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Re: Adding my wife - but she can't change her country?

Rock Star 24
Rock Star 24

I understand that, but unfortunately, a Turkish payment method is required.

MaximRock Star 24
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