Address confirmation.

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Address confirmation.

Kaarelkallaste
Casual Listener

 

Plan

Family Premium

Country

Estonia

 

 

My Question or Issue

 

I joined with family account and it worked well about 2 weeks, when the address confirmation mail came. I live in the same address with my sister who has famili premium, and afer entering the address the premium stopped, we inserted the adress tohgether and excactly the same. And now I cannod join any more. If she sends me a new request to join it says you cannot change family 2 times per 12 months. How can I get it to work ?

 

3 Replies

Re: Address confirmation.

Rock Star 14
Rock Star 14

Hey there @Kaarelkallaste,

thanks for posting !

 

Sorry to hear your having an issue.

I think it's best you contact support and have them take a closer look at your account and check the details you added.

 

To do so, use this contact page and reach out to CS.

OneByBooRock Star 14
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Re: Address confirmation.

Kaarelkallaste
Casual Listener
Hello,

How can I contact support ?

Re: Address confirmation.

Rock Star 14
Rock Star 14

Hey @Kaarelkallaste,

 

I added a link to my post which will lead you to the right place.

 

Have a great day =)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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