Address on my family premium account

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Address on my family premium account

user-removed
Not applicable

 

Hi, I just sent all my family members the invitation of my Premium Family Plan but every time they write the address it says its wrong. I can´t remember what did I exactly write on it so what can I do? 

Thanks of the help.

5 Replies

Re: Address on my family premium account

Rock Star 7
Rock Star 7

Hey @user-removed,

 

Welcome to the community!

 

Unfortunately, it’s currently not possible to check or change the address registered on an existing Premium for Family plan.

 

If you move or enter the wrong details, you need to create a new account (make sure you cancel the plan on your old account beforehand, and sign out everywhere) and subscribe to Premium for Family on that new account.

 

Let me know if you have any questions. Happy listening :)

NoahRock Star 7
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Re: Address on my family premium account

user-removed
Not applicable
So i will lose everything?

Re: Address on my family premium account

Rock Star 7
Rock Star 7

Hey @user-removed,

 

Once you've created your new account, you can get in touch with the Spotify support team using the online contact form and they can transfer everything over to your new account.

 

Let me know if you have any questions :)

 

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Address on my family premium account

user-removed
Not applicable
And what about my family accounts?

Re: Address on my family premium account

Rock Star 7
Rock Star 7

Hey @user-removed,

 

If you move or enter the wrong details, you only need to create a new account for the owner of the Premium for Family plan.

 

Let me know if you have any other questions :)

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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