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Address search not working

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Re: Address search not working

Visitor

This is completely unacceptable. You say you're aware of the problem, but you haven't done a single **bleep** thing to fix it. We're paying for this service. When are you going to get off your **bleep** and solve the issue?

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Re: Address search not working

Casual Listener
Intenta con edge
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Re: Address search not working

Visitor

I am also being prompted to add my address, and then there is a pop up that says there was an error and to try again.

 

I logged in in Chrome, Firefox, and I cleared my cache, and still can't.

Anyone else have any ideas? I want to add my son to my family account that I'm paying for, but can't until this is done...I guess??

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Re: Address search not working

Community Legend

Hey @nbentley4,

 

Thanks for asking for help! 

 

Here's what you can try next:

 

  • Entering the address in an Incognito Window.
  • Doing it from a different device.
  • Another Internet connection. 
  • If the above don't work, wait 24 hours and try again.

Let us know how it goes! 

PetyaModerator
 
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Re: Address search not working

Casual Listener
It's (still?) not working. I also got an error on my screen. Apparently this underlaying url is not available (HTTP 405 error): https://www.spotify.com/nl/home-hub/api/v1/family/address/verify/. Any thoughts?
When I'm not logged in I get an authentication error, but that's not surprising.
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Re: Address search not working

Moderator
Moderator

Hey there @marinovdh,

 

Thanks for searching for the answer you need here!

 

You can ask the Premium Family plan manager to resend you an invitation link. If you get the same error, give it a go with a private/incognito browser or on another device. That should do the trick.

 

Hope you find this useful. Keep us posted how you get on.

MihailModerator
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Re: Address search not working

Casual Listener

not working for me.. in fact it FINDS a variation of my address using google but then says its 'too vague' after i choose it ??? and to pick a building nearby?? how stupid.. i'm rural.. there is NO building 'nearby'.  Furthermore, google puts me in an entirely different town (as its crowd sourced info and some twit keeps 'correcting' the map to the town 5 km away).  So thanks to that, now it shows the 'wrong town', and the page doesn't even accept either my legal address or my postal address.  Furthermore... spotify HAS my address for billing purposes .. so why this nonsense??

oh i tried incognito

 

and it keeps saying "That address is too general. Try including a building number."

however there IS a house # there.. and a town, and a province and postal code, and country.

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Re: Address search not working

Casual Listener

It's a bit annoying that something as simple as finding an address is getting errors these days. I'm a web developer myself so I know what can go wrong and how bad it is to deal with all kinds of situations like browser and physical locations.

 

The error I got was in Google Chrome and I also use several extensions with it. Incognito mode I already tried but didn't help. 

Just now I tried it in Microsft Edge and now it does work! Hooray. But after this I tried in Chrome again and IT ALSO WORKS??? This seems like a bugfix to me.

 

Anyway, it already cost me too much time now so I'll be fine wih it now. 

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Re: Address search not working

Moderator
Moderator

Hey there folks,

 

Thanks for your replies.

 

@ciara_belle, could you let us know if the address search is also working for you now or you're still experiencing issues with that.

 

If so, have you tried using Microsoft Edge like @marinovdh suggested?

 

Thanks.

AlexModerator
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