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Address too general

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Address too general

Visitor

Signed up for free trial, went with family plan, 

Upon trying to set up the family plan ; We have a rural address; my address comes up in the search but when I select it and try to proceed  it says it is too general? 

Not sure what else to do ?

 

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Re: Address too general

Rock Star 23
Rock Star 23

Hey @Petra89, thanks for reaching out to the Community!

 

If your address doesn't autocomplete, enter it manually and select Find

If you still can’t find it, select your building, street name, or a close public space or building.

Note: Don't use someone else's address. 

 

You can also try this using a different browser or private browser.

 

If you're still having trouble, send me a screenshot of what's happening when you attempt to enter an address and select Find. Make sure to hide sensitive info when posting to the Community.

 

Let me know how this goes!

Billy-JRock Star 23
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Solution!

Re: Address too general

Rock Star 23
Rock Star 23

Hey @Petra89, thanks for reaching out to the Community!

 

If your address doesn't autocomplete, enter it manually and select Find

If you still can’t find it, select your building, street name, or a close public space or building.

Note: Don't use someone else's address. 

 

You can also try this using a different browser or private browser.

 

If you're still having trouble, send me a screenshot of what's happening when you attempt to enter an address and select Find. Make sure to hide sensitive info when posting to the Community.

 

Let me know how this goes!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Address too general

Visitor

hello!

 

I already wrote my specific house address and it still says address is general. i can't invite for my duo plan though. please help

 

 

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Re: Address too general

Moderator
Moderator

Hello @aianadalangin ,

 

Thank you for reaching out to us.

 

Sometimes the data stored in your browser can cause issues, but we can work around this by using a private/incognito window where no data is stored. Here’s how:

  1. Open your web browser.
  2. Open a private session.
    Most browsers will open a private session if you press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac). If that doesn’t work, you should find the option to open a new private/incognito window in your browser’s menu bar.
  3. Open the web page in this private window. 

That should do the trick! If you’re still having issues, just let us know.

 

Cheers!

MarioModerator
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