Ads in premium

Reply

Ads in premium

Fjeboo
Casual Listener

Since of today, ads are being played during podcasts. Not only do I have a premium account, which means I should not have any ads at all, the ads that are being played are in a different language. I have logged out I have reinstall the app on my phone, but still the problem occurs.

 

Plan

Premium (family)

Country

Netherlands

Device/Operating System

iPhone 7/iOS 12.0.1

 

 

3 Replies

Re: Ads in premium

Billy-J
Rock Star 23
Rock Star 23

Hey @Fjeboo, and welcome to the community.

Hope you're doing great!

 

Does this happen with a certain podcast or within Spotify in general? Also, could you send me a link of the podcasts this happens to, so I can take a look?

 

Keep me posted 🙂 

Billy-JRock Star 23
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Re: Ads in premium

Fjeboo
Casual Listener

Hi Billy,

 

I’ve only noticed it so far with this podcast: https://open.spotify.com/show/6nYCARKKZ5UvaUedL6KEu3?si=6jOr_WKCR_-tkV95X8pwQg

but I haven’t checked out many more on Spotify. They come at time-intervals (so let’s say, every 20 minutes? Not exactly sure), so not at one point in de cast. Hope you can find something!

Re: Ads in premium

Billy-J
Rock Star 23
Rock Star 23

Hey again @Fjeboo.

 

Thanks for the info! Could you try logging out/in to see if that helps? Also, next time the ad shows up, please send a screenshot of it so I can take a look.

 

Thanks!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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