All family members accounts have reverted to FREE after 2 years

[markjdodgson]

Family Plan

Premium

Canada

iPhone, iPads

I have been a premium subscriber for a number of years. Within the last couple of years I switched to the family plan and added my 2 kids and wife. For some reason all of their playlists have been removed and it now says they're on the FREE plan. I went into my account to look and they've been removed from the Admin account. I don't see their accounts at all. This is very frustrating as they've created many customized playlists. Is there a way to get this back? What are my next steps? Super frustrating 😞

[ZullyB]

Hey @markjdodgson, welcome to the Spotify Community! 

Keep in mind that in order to be part of a Premium for Family plan, you must reside at the same address. Also, make sure to add the right address or the same one you added at the beginning of the subscription. 

Let us know how it goes.