Amazon Echo saying account not premium

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Amazon Echo saying account not premium

RyanM92
Casual Listener
As above, just subscribed to premium Spotify and Alexa is saying cannot play when asked as 'account is not premium'.
Anyone else had this issue?
4 Replies
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Re: Amazon Echo saying account not premium

RyanM92
Casual Listener
For anyone who might have similar issue, old accounts stay in the Alexa memory so you need to remove the account altogether before adding the new one.
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Re: Amazon Echo saying account not premium

agrwoj
Newbie

How? There's no way I can see to do that.

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Re: Amazon Echo saying account not premium

chosenman
Newbie

Same issue. 

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Re: Amazon Echo saying account not premium

jeffykehoe
Newbie

Same issue. Upgraded to a family premium plan on Spotify. Spent a long time on the phone with Amazon cust serv with no success. Just exchanged our Echo for a new one. Same issue. Anyone ever get this resolved?

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