Can not join family plan

[Breadward]

I'm trying to invite my girlfriend who lives with me to my family plan. All the information is correct and she keeps getting an error about not being able to join. I even went as far as to create a whole other Spotify account and invited that one to the plan and was able to connect just fine. From there I had her send all her info to me so I could try since I was already successful once. Still no luck. Still says you cannot join this family plan. Please help. I like Spotify but this has been a terrible experience. Between this problem and actually trying to post here this has been one of the most frustrating experiences in the last 6 months. 

[Brunelicia]

Hey @Breadward ,

Welcome to the Community!

I recommend you to get in touch with the Support.

You can find some more info here on how to do this.

Have a great day! 🙂