Can't Use 2 Devices Simultaneously??

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Can't Use 2 Devices Simultaneously??

Casual Listener

Hello,

I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE was listerning to. Can't they be separate like Netflix? Isn't there a way for her to listen to her stuff and me to listen to my stuff simultaneously without it crossing over like that? Any help would be appreciated. Thanks.

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Re: Can't Use 2 Devices Simultaneously??

Rock Star 24
Rock Star 24

Hey @AndrewFantasia,

 

Thanks for reaching out.

 

It sounds like all family members are trying to use the same Spotify account to listen to music at the same time. To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have a Spotify account yet, they can sign up on http://spoti.fi/2e1FH6k.

 

You can learn how to invite family members to your Premium for Family plan here: https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/

MaximRock Star 24
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Re: Can't Use 2 Devices Simultaneously??

Rock Star 24
Rock Star 24

She's most likely still logged into your account in her app. I'd recommend telling her to log out and log back in using her account.

 

Thanks and let me know how it goes 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Re: Can't Use 2 Devices Simultaneously??

Rock Star 24
Rock Star 24

Hey @AndrewFantasia,

 

Thanks for reaching out.

 

It sounds like all family members are trying to use the same Spotify account to listen to music at the same time. To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have a Spotify account yet, they can sign up on http://spoti.fi/2e1FH6k.

 

You can learn how to invite family members to your Premium for Family plan here: https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Re: Can't Use 2 Devices Simultaneously??

Casual Listener

But Maxim, I've already invited her into my premium account. If we can't be using Spotify at the same time, what's even the point of having Premium in the first place?

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Solution!

Re: Can't Use 2 Devices Simultaneously??

Rock Star 24
Rock Star 24

She's most likely still logged into your account in her app. I'd recommend telling her to log out and log back in using her account.

 

Thanks and let me know how it goes 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Can't Use 2 Devices Simultaneously??

Casual Listener

Perfect, that did the trick! Thank you very much, Maxim!

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Re: Can't Add members to "family" plan!

Visitor

I have had a premium plan for many years. i was promoted to join a family plan as another member in my family wanted to join.

She has a free account. Every time I send invite whether via email or Whatsapp it brings up a message that they are already on a premium plan. They are not.

Is it a hoax that Spotify charges another $6 for nothing extra?

How can we make the Family plan actually work without the constant "error" messages?

I log out. They log out. They even uninstall & reinstall. No change or difference. It says they are on a premium plan. No truth. They are not listed on my plan.

Needs fixing otherwise they will go back to Deezer or another platform.

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