Can't Use 2 Devices Simultaneously??

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CarlosE
Moderator

Hey folks,

 

Thanks for your comments on this thread.

 

The Premium Family plan is indeed for up to 6 people who live together, each person with their own personal account. Since every member has their own account, they can listen to their music whenever they want on their own devices, no matter if another member of the plan is listening, as they would be using their own account.

 

As @Alex mentioned above, what is not possible is to use one single account on more than one device at the same time.

 

Regarding the smart speakers, keep in mind that it's necessary to link a Spotify account to the speaker's manufacturer account, such as Google or Amazon, and this is required from both ends (Spotify and the manufacturer). Therefore, each Spotify account must be linked with an individual speaker manufacturer account and the speaker can only be used by the account that is linked.

 

In the case of Amazon speakers, for example, you can create an Amazon Household which allows you to have multiple profiles in the same account, and you can link your Spotify account to your own Household profile and use the smart speaker you want, even if someone else is using another one in the house.

 

In the case of Google speakers, you can set up multiple accounts in the same speaker via Voice Match.

 

If you have any questions on how those work, we recommend reaching out to the manufacturer's support.

 

You might also be interested in Spotify Kids. Right now, the Spotify Kids app is  available in a few select markets, so no worries if you're having troubles seeing it. We hope to have it available in other markets soon!

 

There's an idea about adding Spotify Connect in the Spotify Kids app - we'd recommend adding your +VOTE and feedback in a comment there to show your support and contribute to the discussion.

 

We hope this sheds some light on this.

 

Cheers!

Re: Can't Use 2 Devices Simultaneously??

Alex
Moderator
Moderator

Hi @Naoseiusar,

 

Welcome to the Community!

 

Every member of the Premium Family plan needs to have their own separate account, which they can then use to log in and listen to music. When you're logged in the Main account you can send invite links to the email addresses of the other people you want to add to the plan. After they accept the invitation, their account becomes a Premium Family sub account. You can have up to 5 of those in a Premium Family. The link needs to be accepted only once, after that they just need to verify that they live on the same address and that's it.

 

You can check out this article for a full guide on how to manage your Family plan.

 

Bear in mind that if you've logged in on several devices with the same account, you'll only be able to listen to music from one device at a time.

 

Hope this info was useful 🙂

AlexModerator
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Re: Can't Use 2 Devices Simultaneously??

Cvore2004
Newbie
This is BS. It's 2020. Netflix has had this figured out for 15 years. There needs to be a way to listen on smart devices at home without having to switch accounts or killing the music my wife is listening to at home while I'm driving.
Solution!

Re: Can't Use 2 Devices Simultaneously??

Alex
Moderator
Moderator

Hi there @Cvore2004,


The idea behind not being able to play music simultaneously on several devices with one account is to enable users to keep their individual listening history and habits intact. This way you'll only get recommendations that fit your personal taste. 

 

This wouldn't work so well if 5 different users listen to different music genres and podcasts all the time on the same account.

 

Hope this clears things up 🙂

AlexModerator
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View solution in original post

Solution!

Re: Can't Use 2 Devices Simultaneously??

nino_bravo
Casual Listener
Don't you think that if Spotify (through Google assistant or Alexa) could identify voices of family members everything could be easier? This is mandatory for family plans.
I had a similar problem and, in the end I had to leave Spotify which was a pity.

View solution in original post

Re: Can't Use 2 Devices Simultaneously??

boods
Newbie

We have the same issue. I don't care about our histories being mixed up, I just want us to be able to listen to music in the kitchen and someone else listening in the bedroom without cutting each other off. We have google home players throughout the house. Do we have to assign our google devices to each person? I also have 2 kids, who have kids plans, does that interfere in our being able to play regular music on more than one account? It seemed to me we had to download the app onto their devices to set this up, should they be deleted?

 

I am guessing we can only have one device each. How do you sign out of your account on google home?

And playing issues aside - does anyone else find Spotify to be the glitchiest program they've ever paid for? We have had a lot of laughs when one song is announced and a completely other song starts playing, but it's wearing a bit thin. Actively seeking music provider alternatives.

Re: Can't Use 2 Devices Simultaneously??

Ianpscott1002
Music Fan

If more than one family member can’t listen to their own music at the same time than a FAMILY membership is utterly useless!!! Come on Spotify companies like Netflix have a far more sensible approach and a family membership is exactly what you expect. It’s ridiculous you sell a family membership and then block family members from using it at them same time. 

you also have an equally ridiculous restriction of only being able to play music on ONE smart speaker at a time. We have FIVE in the same house.

By your logic I would need NINE individual Spotify memberships (me, my wife, two children and 5 speakers).  

Re: Can't Use 2 Devices Simultaneously??

jeffpj
Casual Listener
Nope, doesn't help at all. Family plan shouldn't exist then, make it all individual plans. It's utterly useless.

Re: Can't Use 2 Devices Simultaneously??

Ianpscott1002
Music Fan

Hi Alex (Moderator)

 

With respect your response was not helpful.  You guys either don’t get it, are not listening or simply ignoring the feedback presumably for commercial reasons.  When we sign up to family membership we expect family member to be able listen to their own music simultaneously.  As I am writing this is just sounds like I am stating the obvious.  We also have a number of shared smart speakers which again we want to use at the same time and listen to our own music.  This is SIGNIFICANTLY more importantly to our individual music history and the minor benefit this may deliver.

 

As a number of folk have said, Netflix has been managing family memberships for years.  It is easy for family members to select their own watching history and most importantly we can all watch stuff at the same time!!!!

 

Please listen to the feedback it’s all pretty consistent.  If not, in my opinion, you need to stop selling a family membership.... because it is NOT a family membership and frankly I am tempted to make a complaint under the Trade Description Act 😳

 

Sorry to be blunt.

Re: Can't Use 2 Devices Simultaneously??

CarlosE
Moderator
Moderator

Hey folks,

 

Thanks for your comments on this thread.

 

The Premium Family plan is indeed for up to 6 people who live together, each person with their own personal account. Since every member has their own account, they can listen to their music whenever they want on their own devices, no matter if another member of the plan is listening, as they would be using their own account.

 

As @Alex mentioned above, what is not possible is to use one single account on more than one device at the same time.

 

Regarding the smart speakers, keep in mind that it's necessary to link a Spotify account to the speaker's manufacturer account, such as Google or Amazon, and this is required from both ends (Spotify and the manufacturer). Therefore, each Spotify account must be linked with an individual speaker manufacturer account and the speaker can only be used by the account that is linked.

 

In the case of Amazon speakers, for example, you can create an Amazon Household which allows you to have multiple profiles in the same account, and you can link your Spotify account to your own Household profile and use the smart speaker you want, even if someone else is using another one in the house.

 

In the case of Google speakers, you can set up multiple accounts in the same speaker via Voice Match.

 

If you have any questions on how those work, we recommend reaching out to the manufacturer's support.

 

You might also be interested in Spotify Kids. Right now, the Spotify Kids app is  available in a few select markets, so no worries if you're having troubles seeing it. We hope to have it available in other markets soon!

 

There's an idea about adding Spotify Connect in the Spotify Kids app - we'd recommend adding your +VOTE and feedback in a comment there to show your support and contribute to the discussion.

 

We hope this sheds some light on this.

 

Cheers!

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Can't Use 2 Devices Simultaneously??

Erinaov
Visitor

I'm a little frustrated/concerned that it sounds like I am required to create e-mail addresses and spotify accounts for my 5 and 7 year olds so they can use the family plan we just purchased. This sounds ridiculous! 

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