Can't add a family member to family plan?

[missleler99]

I have had premium for a couple months now, and today i upgraded to family so my mom, dad and sister could join my plan as well. My dad and sister were added just fine, but everytime I try to add my mother to the plan i get an error 600. I have tried canceling and resending the invite multiple times, and when i tried to call spotify they weren't open (presumably for new years) I am very upset because my mom was the main reason I upgraded and she can't even use the service. Any advice???

[Luke]

Hey @missleler99,

Apologies for the late reply, but maybe I can still help 🙂

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

Luke