Can't add family member to plan

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Can't add family member to plan

Casual Listener

Heyo --

 

I just upgraded to the premium family plan. I've sent the invitation link to my wife but it says she's in a different country and so cannot be added to the plan. I found a similar post that suggested using a different browser, but that didn't work.

 

We checked the addresses on our respective accounts and they match. Not sure what else to try.

 

Plan

Premium

Country

Canada

Device

Web and Samsung Galaxy 9

 

2 Replies
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Re: Can't add family member to plan

Rock Star 23
Rock Star 23

Hey @spacemost, thanks for reaching out to the Community!

I'll be here to help.

Could you make sure your wife has updated her country settings following these steps? Also, make sure you and/or her aren't using a VPN.

 

Keep me posted 🙂 

Billy-JRock Star 23
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Re: Can't add family member to plan

Casual Listener
Yep, done. Our addresses match and we don't use a VPN.
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