Can't add member, says they're in a different country

[Citizenbb]

I'm having problems adding members to my family subscriptions, it give an error message saying they're in a different country, when they're not.

[MonicaM_Bogota]

Hi, @Citizenbb!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support

Don't hesitate to create a new thread if you need us again.