Can't add to family plan my wife

[AigarsJ]

Plan

Premium

Country

 Latvia

Device

(Samsung Galaxy 😎

Operating System

(Android Oreo)

My Question or Issue

 I have bought Family Premium Plan and sent invite to my wife, but she can't join to plan. We got same country in profile and live in the same address. She use in-private browsing to avoid my session interruption. 

Error in attachment.

Please help us!

[Brunelicia · Accepted solution]

Hey there,

 I’d recommend reaching out to Spotify for more help with this.

You can find some more info here on how to do this: https://www.spotify.com/about-us/contact/

I hope this helps! 🙂

[AigarsJ]

Support helped me 🙂