Can't get Premium for Family to work on my wife's cell phone

[mundroid]

Plan

Premium for Family

Country

Canada

My Question or Issue

I'm a long-time existing Spotify Premium member.  I recently up-graded to a Premium for Family account so my wife and I can listen to our music at the same time.  The invitation worked fine and the account was successfully set up.  Accessing her account on her computer works fine but I cannot get access on her cell phone.  No matter what I do, it defaults to my existing account.  There's no option to select her account over mine.  This completely defeats the purpose of of paying extra for Premium for family.

[Brunelicia]

Hi there,

Can you please explain exactly what is the issue you're seeing?

Just to let you know, when you upgrade to Premium for Family, you and your wife will keep your individual accounts, you don't share your account with her and vice-versa.

You can only stream music to one active streaming device.

If you want to log into her account, you will have to first log out of yours so you can use hers.

Hope this helps! 🙂