Can't invite anyone to my premium for family

[user-removed]

Plan

Premium

Country

Brazil 

Device

Iphone 6s

Operating System

iOS 11

 My Question or Issue

 I can't invite my family for the premium. It's not asking for my address and in my personal info it doesn't say anything.

[Daisy]

Hey @user-removed,

How's it going? Welcome to Community 🙂

Can you confirm that you are trying to add people through this page? It should work! Alternatively, try adding them in a Chrome Incognito mode or through a different browser.

Could you reply with a screenshot if you're still not able to? Make sure no personal details are visible on this screenshot though.

Let us know. Happy to help!

[user-removed]

Hello Daisy, thanks for the quick answer.

Yes, they receive the invitation, however, its not letting them join the family plan.

It says that our address doesnt match, however, i cant put any address at all.

[Guido]

Hey @user-removed.

Thanks for getting back to us.

It's important that all users live on the same address. If this is not the case you won't be able to have them join your family plan. Even if it's your family, they will still need to reside on the same address as you.

Hope this clarifies some things. Let us know if you have further questions.

Have a nice day!

[user-removed]

Hey Guido.

Thanks for your answer.

However, we do live in the same address, however, spotify is not letting me register any address at all.

Can`t figure it out why.

Even the CC address is the same we are using.

KR

[Daisy]

Hey @user-removed,

That's not cool. Can you check out this page? In the 'Need help?' section there seem to be a few topics that might help you out 🙂

Let us know how it goes! 

Have a great day