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Can't join family premium

Can't join family premium

 

Plan

Was on student plan. now saying im on free plan 

Country

Canada 

Device

iPhone 8

Operating System

iOS 10

 

My Question or Issue

I was on a student spotify plan, but my family had gotten a plan and had sent me an invite. I had some trouble joining, and to try and solve this i deleted my premium subscription. Now im still unable to join the family plan. I had the invite resent but i always get a red icon saying that the join was unsuccessful. I think i might have accidentally unsubscribed from the family plan, and im looking to rejoin 

Reply
1 Reply

Hey @zillj0340.

 

Thanks for reaching out to us about this - we'll be happy to help 🙂

 

First, do you mind trying to open the invite you've been sent on a different device, or in an incognito window or a different browser?

 

If that doesn't work, let us know and we'll see what else we can suggest 😉

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