Can't play music while another family member is playing music

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Can't play music while another family member is playing music

samtheisen
Casual Listener

 

Plan

Family Plan

Country

USA

Device

Happens with any device

 

My Question or Issue

I have a family plan an I am not able to listen to music while one of my family members is listening already. I know that you need to have seperate accounts but even though my family has seperate accounts it still acts as though they are playing from mine.

 

5 Replies

Re: Can't play music while another family member is playing music

Rock Star 14
Rock Star 14

Hey @samtheisen, and welcome to the community.

Hope you're doing great! 

 

I'm sorry to hear this. Please ensure that you guys have separate accounts because it still seems like everyone is on your same account. If a member of your plan doesn't have a Spotify account - they can sign up here. If they already do have an account, you should have an option on your account page to link accounts.

 

Let me know how this goes!

Billy-JRock Star 14
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Re: Can't play music while another family member is playing music

samtheisen
Casual Listener
I have ensured that my other family members are on separate accounts. Also
to confirm I went to my account settings and signed out of all my devices
and tried again.

Re: Can't play music while another family member is playing music

Rock Star 14
Rock Star 14

Hey, again @samtheisen.

 

Are you getting any error messages when the music stops playing on your device?

 

Also, let's confirm that the members are logged into their accounts. Can you ask the family members to log out and back in, ensuring it's with their own accounts?

 

Let me know how this goes! :) 

Billy-JRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can't play music while another family member is playing music

samtheisen
Casual Listener
Nope, I am not receiving any error messages from my device. I confirmed
again that all of my family members do not have access to my specific
account.
1 person liked this

Re: Can't play music while another family member is playing music

Rock Star 14
Rock Star 14

Hey, again @samtheisen.

 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. 

 

Have a nice day :)

Billy-JRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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