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Right now I have spotify premium, I used a free trial way back when I first signed up. Now i want to upgrade to premium for family, and it will not allow me because i have previously used a free trial. I don't need the trial period, I just want the family plan! It also wont accept my payment method, maybe they have blocked my card?
So confused.
In Canada, using iPhone if it matters.
Thanks in advance.
Hey there @Ashley43, thanks for reaching out to the Community!
Could you try getting Premium Family by going here, and selecting your plan? If that doesn't help, try the same thing using a different browser or private window.
In terms of your payment, could you try following some payment troubleshooting steps here?
Let me know how this goes 🙂
Hello,
i have the same problem. you only can get the premium family with the three month test period - for my country the link is:
https://www.spotify.com/at/purchase/offer/family-intro/?country=AT&carrier=0
when i fill out the form - i get a notice that i already had a three month test period and this link:
https://www.spotify.com/at/purchase/offer/family/
but this link doesn't work - it sends me to the offers overview page.
face this problem too, i cant pay my payment. i already contact my bank there is no problem with payment. is there any problem from spotify?
i from indonesia