have been a spotify premium user for years. decided over the weekend to upgrade to a family premium plan, so my kids can listen to their own music instead of bombarding my playlists with songs about bananas and toilets!
i have attempted to sign them up using the 'accept invite' link, but the captcha never 'catches' and keeps reloading the form. we've tried android tablets, iphones, my macbook and my PC. i've cleared browser cache and cookies and have tried different browsers, as well as private/incognito windows, but cannot get the captcha to 'catch' and allow my kids to complete the setup of their accounts.
i contacted spotify via 'chat' and their advice was to sign up my kids using facebook? like, i'm gonna get my 12-year old twins a facebook account just so they can use a service i am now paying for but cannot, essentially, use? no. thank you.
anyone else having these issue when trying to invite family members and finish the set-up/sign-up process?
Solved! Go to Solution.
Sorry to hear you're having difficulties creating an account for your son.
Keep in mind that in order to sign up for an account, you'll need to enter a date of birth that meets the required age to use Spotify. You can check the sign up age limit for your country in our T&Cs. Entering a date of birth below the minimum age might result in the captcha loop you're currently experiencing.
When we have rolled out Spotify Kids in every market, users will be able to give parental consent to add children under the minimum required age to a Premium Family plan.
Right now, the Spotify Kids app is only available in a few select markets, but we hope to have it available in other markets soon! Head here if you want to read more about the Kids app.
Hope this helps. Let us know if you have any other questions.