Cannot Join Family Membership

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Cannot Join Family Membership

darthslayer
Newbie

Hello,

I had a family account and can send invitations to new members. But when I try to send it to my wife's current spotify accound which is free at the moment she can not join with same adress other new members join.

1 Reply

Re: Cannot Join Family Membership

JulianDavid
Roadie

Hey @darthslayer, welcome to the Spotify Community!

 

This is odd. As long as she lives at your same address, she shouldn't have a problem to join your Premium for Family plan. Can you send her a new invite? We suggest that she tries to accept it from a computer, using a Google Chrome incognito window.

 

Make sure that she logs into the right account when accepting the invite.

 

Let us know if that helps.

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