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Cannot join Premium for Family

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Cannot join Premium for Family

Newbie

I have mail for premium family, but I get an error when I click on the link. 

 

Cannot join Premium for Family 😞

 

<class 'spotify.payment.service.sork.exception.ServiceException'>:Remote Exception: (DatabaseError) server closed the connection unexpectedly This probably means the server terminated abnormally before or while processing the request. 'SELECT familyplanuser.id, familyplanuser.username, familyplanuser.anonymized, familyplanuser.switch restriction reset \nFROM familyplanuser JOIN account ON familyplanuser.id = account.user id \nWHERE familyplanuser.username = %(username 1)s AND account.status = %(status 1)s' {'username 1': u'taylan-kskn', 'status 1': 1}

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Re: Cannot join Premium for Family

Roadie

Welcome to the Spotify Community! 

 

Sometimes the data stored in your browser can cause issues, but we can work around this by using a private/incognito window where no data is stored. Here’s how:

  1. Open your web browser.
  2. Open a private session.
    Most browsers will open a private session if you press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac). If that doesn’t work, you should find the option to open a new private/incognito window in your browser’s menu bar.
  3. Open the web page in this private window. 

If the issue persists, send the usernames or email addresses of your invitees to our advisors they'll be able to check things out backstage. A screenshot of any errors you’re receiving would also be super handy.

 

You contact them via one of the below ways:

 

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.


If this post has solved your issue - Please click on 'ACCEPT AS SOLUTION'.

If you like my post - Please add likes to it.



Juana, your humble Spotify fan!
♫ If music be the food of love, play on. ♫

View solution in original post

1 Reply
Highlighted
Solution!

Re: Cannot join Premium for Family

Roadie

Welcome to the Spotify Community! 

 

Sometimes the data stored in your browser can cause issues, but we can work around this by using a private/incognito window where no data is stored. Here’s how:

  1. Open your web browser.
  2. Open a private session.
    Most browsers will open a private session if you press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac). If that doesn’t work, you should find the option to open a new private/incognito window in your browser’s menu bar.
  3. Open the web page in this private window. 

If the issue persists, send the usernames or email addresses of your invitees to our advisors they'll be able to check things out backstage. A screenshot of any errors you’re receiving would also be super handy.

 

You contact them via one of the below ways:

 

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.


If this post has solved your issue - Please click on 'ACCEPT AS SOLUTION'.

If you like my post - Please add likes to it.



Juana, your humble Spotify fan!
♫ If music be the food of love, play on. ♫

View solution in original post

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